Small boutique hotels often rely on verbal training when onboarding new staff, which leads to inconsistency, confusion, and avoidable guest experience issues.
This PDF provides a clear, practical onboarding SOP designed for boutique hotels without a dedicated HR department. It can be used on day one to give new staff immediate clarity on expectations, conduct, and basic operational standards.
This document is intended as a starting point for staff onboarding and can be adapted to fit your property, team size, and local practices.
Inside this SOP you’ll find clear guidance covering:
- Day-one staff expectations
- Professional conduct and guest interaction standards
- Cleanliness and presentation basics
- Shift handover responsibilities
- Decision-making boundaries and escalation rules
- Safety and incident reporting
- Communication norms
- Confidentiality and staff conduct
The content is written in plain, neutral language suitable for small hospitality teams and international staff.
This SOP is designed for:
- Boutique hotels
- Small hospitality properties
- Teams without formal HR documentation
- Owners and managers onboarding staff quickly
It may not be suitable for large hotel chains or properties requiring formal compliance documentation.
Most hotels use this SOP by reviewing it with new staff during onboarding or providing it as a reference during their first days on shift.
No software required.
No account needed.
Immediate PDF download.
Format: Digital PDF
Length: 4 pages
Access: One-time purchase
Use: Ongoing internal use within your property
Price: $29 (one-time purchase)
This document is provided as an operational reference and does not constitute legal or HR advice. Property owners and managers are responsible for adapting procedures to local requirements.
You may also find related Operational Memory templates helpful for continuity and operational readiness — including checklists for personal and workplace continuity needs. Explore them here:
https://operationalmemory.com/all-continuity-checklists/
Each template is designed to be used independently.
Designed to reduce onboarding friction, improve consistency, and support calm, professional guest experiences — without overcomplication.